Preschoolers grow their brains Essay Example | Topics and Well Written Essays - 250 words

Preschoolers grow their brains - Essay Example It helps in doing away with the ‘I cannot do it’ attitude that is among the beliefs that makes most people fail to achieve their goals. It also leads to the children becoming more independent in making choices and also thinking of ways that they can solve future problems. The children become more responsible and view ways of solving issues instead of becoming escapist. The model of thinking helps children become more creative and enhance their critical thinking abilities that take them along the way in their entire lifetime (Shelby and Christie 33). The article is also paramount for the adults as according to the article; the teachers explain that they are also able to think more and grow in their skills. It has also particularly influenced me as I have realized that there are simple, but practical way of coming up with solutions without conflicting in a negative way (Shelby and Christie 32). In a nutshell, the article emphasizes more on developing problem solvers and children that are prepared to solve challenges even in their adulthood. The concept of coming up with children who can think critically to solve problems, communicate effectively, collaborate with others and those with creative and innovative skills should be highly embraced and

Critical Management Systems - Mystery Shopping Essay

Critical Management Systems - Mystery Shopping - Essay Example The retail financial services, for instance, use Mystery shopping for two reasons – research into potentially high risk areas and identify key issues in areas of concern (FSA, 2006). The checklist should also reflect the key performance indicators which is a part of the organization’s vision and mission. Mystery shoppers should be independent, critical, objective and anonymous. Each location should be visited multiple times by different shoppers. While the employees should be notified that mystery shoppers would be around, the exact time and date should not be disclosed, which should remain a mystery (Kocevar-Weidinger, Benjes-Small, Ackermann & Kinman, 2010). The shopper however needs to be trained in evaluating employee behaviour and to ensure accurate data collection. The President of the Mystery Shopping Providers Association (MSPA) agrees that in-person visits can capture the â€Å"soft† issues that surveys often cannot: friendliness, courtesy, names, and knowledge (CRM Magazine, 2009). Facts emerge in a natural setting and this is not always possible in an interview or any other data collection method. Mystery shopping as a research tool helps to identify whether known customer requirements are met, to assess whether communications need to be improved and to check the consistency of standards across all branches (Beck & Miao, 2003). Calvert (2005), to evaluate the effectiveness of â€Å"mystery shopping† as a technique for service evaluation, interviewed public librarians in New Zealand who have used mystery shopping. Libraries used mystery shopping for three major reasons - improving process, improving staff behaviours, and benchmarking with similar organisations. It is used as a diagnostic tool to track the service delivery process; it is used extensively in staff appraisal and most importantly, organizations send mystery shoppers to rival firms to understand their service delivery process. This helps them to benchmark against the rivals. Mystery